Privacy notice

Who operates this site

This website is operated by GRAZER ONE DOO ZRENJANIN, a company registered in Serbia (PIB 115686846, matični broj 22193295), based in Zrenjanin, Serbia.

For anything related to your data, contact us through the contact form on this site (linked in the header and footer) or on LinkedIn.

Hosting

The site is a static website hosted on Cloudflare Pages and delivered through Cloudflare’s global network (Cloudflare, Inc., United States, with EU operations). To serve pages and protect the site from abuse, Cloudflare processes technical data such as your IP address, request headers and the pages requested. We do not receive raw visitor logs; Cloudflare handles this data under its own privacy policy.

Analytics

We use two analytics tools: Cloudflare Web Analytics and Google Analytics.

Cloudflare Web Analytics is provided by our hosting provider. It does not use cookies, does not track you across websites and does not build individual visitor profiles. It collects the page visited, the referring site, browser, operating system and device type, country, and page load performance, and shows them to us only in aggregate. It runs regardless of your cookie choice.

Google Analytics 4 is loaded through Google Tag Manager and shows us which pages, channels and campaigns bring visitors and enquiries. It uses Google Consent Mode: Google Analytics cookies are set only if you accept them in the cookie banner. If you decline or make no choice, Google tags send only cookieless signals (for example, that a page was viewed and what your consent choice is), without storing identifiers on your device; Google may use these signals for aggregated modelling.

When a contact message is sent, we record that event in Google Analytics, without its contents.

We never send names, email addresses, form contents or document contents to analytics.

Contact form

If you use the form, we collect your email address and your message, and the message is sent to us by email through Cloudflare’s email service. You can also contact us on LinkedIn instead. The form does not accept file uploads. Please do not paste confidential document contents into it.

Along with your message we also receive where your visit came from, if your browser provides it: campaign tags in the link you followed (such as utm_source or an ad click ID), the referring site and the first page you opened. This tells us which channels bring enquiries. Until you send the form, this is kept only in your browser for the current session.

We use these details only to reply to you and to assess whether and how we could help. We keep them for as long as needed to handle your enquiry and any follow-up, and delete them on request. We do not add you to marketing lists.

Cookies

Google Analytics cookies (such as _ga) are set only after you click “Accept” in the cookie banner. They distinguish visits to the site and are kept for up to 2 years.

If you click “Decline”, no analytics or marketing cookies are set, and Google Analytics cookies set earlier are deleted. You can change your choice at any time via “Cookie settings” at the bottom of every page. The choice itself is saved in your browser’s local storage, not in a cookie.

The hosting provider may set strictly necessary technical cookies for security purposes.

Third parties that process data for us

The following providers process data on our behalf or as independent services linked from this site:

• Cloudflare, Inc. — hosting, content delivery, website analytics and delivery of contact form messages by email (United States, global network).
• Google Ireland Limited and Google LLC — Google Tag Manager and Google Analytics; analytics cookies only with your consent (Ireland and United States).
• Links to chemplora.com, vukvuk.com and LinkedIn lead to third-party websites governed by their own privacy policies.

International transfers

Some of the providers above are based in the United States, so data may be processed outside Serbia and the European Union. We rely on the contractual and legal safeguards these providers offer for such transfers, as described in their terms and privacy policies.

Your rights

Under the Serbian Law on Personal Data Protection and, where it applies, the GDPR, you can ask us what data we hold about you, ask for it to be corrected or deleted, restrict or object to its processing, and complain to the supervisory authority (in Serbia, the Commissioner for Information of Public Importance and Personal Data Protection).

To exercise any of these rights, contact us through the form on this site. We will respond as quickly as we reasonably can.

Changes to this notice

If we change how the site handles data, we will update this page and the date at the top.